At TheraFoot Pro, we want you to be completely satisfied with your purchase. Please read our Return, Refund, and Cancellation Policy carefully to understand your rights and our procedures.
60-Day Return Policy
We offer a 60-day return window starting from the date you receive your product. If 60 days have passed since your order was delivered, unfortunately, we cannot offer a refund or exchange.
Return Eligibility & Criteria
To qualify for a return and refund:
- Functional Defects: Returns are generally accepted only for items with proven functional or manufacturing defects.
- Original Packaging: The item must be returned in its original, undamaged packaging with all included accessories (controller, remote, charging cable, user manual).
- Proof of Purchase: A valid receipt or order confirmation email is required to process all returns.
- Change of Mind: We do not offer refunds for change of mind. Special considerations may be made under exceptional circumstances at our discretion, provided valid proof of purchase is supplied.
Non-Returnable Items
For health, safety, and operational reasons, the following items cannot be returned:
- Gift cards
- Custom-made or personalized products
- Downloadable software products
- Opened personal care or health items (unless functionally defective)
- Perishable goods, hazardous materials, or flammable liquids/gases
Order Cancellations
Because we process orders rapidly to ensure fast delivery, order cancellations are time-sensitive:
- Timeframe: Cancellations are accepted within 60 minutes of placing your order.
- Eligible Orders: Cancellations apply only to full-priced items.
- How to Cancel: Email us immediately at [email protected] with your order number and request. Once an order enters fulfillment, it cannot be canceled.
How to Initiate a Return or Exchange
1. Request Approval
Before shipping any item back, email our support team at [email protected] with:
- Your Order Number
- Proof of Purchase
- Clear photos or a short video demonstrating the functional defect
2. Defective Item Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange your unit for the exact same model, please notify us at [email protected].
Return Shipping Guidelines
- Shipping Responsibility: You are responsible for paying your own return shipping costs. Return shipping costs are non-refundable.
- Deductions: If a refund is issued, any original shipping fees or return costs covered by us will be deducted from your final refund amount.
- Trackable Shipping: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned package.
Refund Approval & Processing
- Inspection: Once your return is received at our facility, our quality control team will inspect the item and notify you via email regarding the approval or rejection of your refund.
- Payout: If approved, your refund will be processed immediately, and a credit will automatically be applied to your original credit card or payment method within 5 to 10 business days.
Late or Missing Refunds
If you haven’t received your refund after confirmation:
- Check Your Bank Account: Re-check your bank or payment statement.
- Contact Card Issuer: Credit card companies can take several business days to officially post a credit.
- Contact Your Bank: Processing times vary by financial institution.
- Still Need Help? If you have completed all steps above and still have not received your refund, please reach out to us at [email protected].